Shipping policy

Thank you for shopping with us! We want to ensure that you have a clear understanding of our shipping process and policies. Please read the following information regarding shipping times and delivery procedures.

Shipping Timeframe:

All our products are sourced directly from suppliers in China. Due to the nature of international shipping and customs procedures, please note that shipping times can vary. On average, shipping can take up to 20 working days (excluding weekends and public holidays) from the date of order confirmation.

Order Processing:

Once you place an order on our website, our team will process it within 1-3 business days. During this time, we will verify your payment, prepare the package, and arrange for shipment.

Shipment Tracking:

Once your order has been shipped, we will provide you with a tracking number via email. This tracking number will allow you to monitor the progress of your package as it makes its way to your destination. Please note that it may take a few days for the tracking information to become available.

Shipping Methods and Carriers:

We work with trusted shipping partners to ensure your order is delivered safely. The shipping method and carrier may vary depending on the size, weight, and destination of the package. We will select the most appropriate shipping method to ensure efficient and timely delivery.

Customs and Duties:

Please be aware that shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These charges, if applicable, are the responsibility of the customer. We recommend checking with your local customs office to understand any potential charges before placing an order.

Address Accuracy:

To avoid any delays or issues with the delivery, please ensure that your shipping address is accurate and complete. We will not be held responsible for any undelivered or delayed packages due to incorrect address information provided by the customer.

Split Shipments:

In some cases, orders may be shipped in multiple packages from different suppliers to ensure prompt delivery. If this occurs, you will receive separate tracking numbers for each package. Rest assured, we will notify you in advance if your order will be split into multiple shipments.

Lost or Damaged Packages:

While we take all necessary precautions to ensure your order reaches you safely, unforeseen circumstances may occur during transit. In the event that your package is lost or damaged during shipment, please contact our customer support team immediately. We will work with you to resolve the issue and provide a suitable solution.

Order Cancellation or Modification:

Once an order has been placed, it is immediately sent to our suppliers for processing and fulfillment. Therefore, we are unable to cancel or modify an order once it has been submitted. We recommend reviewing your order carefully before completing the purchase.

If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer support team. We are here to assist you and ensure a smooth shopping experience.

Note: This shipping policy is subject to change without prior notice. Please refer to the most recent version available on our website.